Knowledge Base

"Kick Start" Tutorials

• 1. Managing your Galleries
• 2. Creating a Gallery
• 3. Uploading Your First Images
• 4. Setting the Gallery Cover Image
• 5. Setting your Home Page Photo
• 6. Creating your first Slider

See all 14 articles

"Next Level" Tutorials

• 1. Registering a New Domain Name
• 2. Pointing an existing Domain to your Fotomerchant Site
• 3. Switching to a Category Based Portfolio
• 4. Setting up an Enhanced Portfolio
• 5. Creating a Client Area
• 6. Setting up Google Webmaster Tools

See all 10 articles

Fotomerchant Services to speed you up!

• Google Search Console (Webmaster Tools) setup // $99
• Google Analytics setup // $99
• Google Apps for Work email setup // $99
• Domain Transfer Service // $99
• Google My Business setup // $99

"Domain Transfer" Tutorials

• Transferring your website domain using "Crazy Domains"
• Transferring your website domain using "GoDaddy"
• Transferring your website domain using "Name.com"
• Transferring your website domain using "Melbourne IT"
• Transferring your website domain using "Domain.com"
• Transferring your website domain using "NetRegistry"

See all 8 articles

Add us to your Safe List!

• How to add a safe sender in Yahoo! Mail
• How to add a safe sender in Hotmail
• How to add a safe sender in Outlook
• How to add a safe sender in Gmail
• How to add a safe sender in Apple Mail

Frequently Asked Questions

SEO

• SEO Best Practices with Fotomerchant
• Understanding your website SEO Information
• Choosing a Keyword or Keyphrase Theme
• Website Sitemap

Tips & Tricks

• Troubleshooting Image Upload Issues and Speed
• Protecting your website from bots and spam using Google reCAPTCHA
• Speeding up Lightroom uploads
• Can I charge a Service Fee through my account?
• How can I setup a Hidden Gallery?
• Deactivating or Hiding Web Pages

Contacts & Customers

• How do I reset a Contact's password
• How to view customer favourites?
• How do I issue a customer refund through Stripe.
• How do I issue a customer refund through PayPal.

Domain Management

• Accessing and Transfering your Fotomerchant registered domain
• How do I use my own domain with a Fotomerchant account?
• Setting up my Fotomerchant Site as a Subdomain
• How do I switch my domain from PhotoMerchant to Fotomerchant?

Account Management

• How do I change my subscription plan?
• Accessing original PhotoMerchant billing details
• How do I access my Billing History and Invoicing?
• How do I edit my admin login details?
• Where can I view my website statistics?
• How do I update my Credit Card details?

See all 9 articles

Portfolio Management

• How to Password Protect a Gallery
• How do I manage a gallery's Contact Access setting?
• Managing the Event gallery layout settings (Geneva Theme)
• My Galleries don't Sort correctly on the Live Site
• How do I download the original image I uploaded to Fotomerchant?
• How does image cropping work for direct fulfilment products?

See all 11 articles

Products, Orders & Shopping Carts

• Fotomerchant Print Partners for Direct Fulfillment
• What type of paper does Full Color print on?
• Direct Fulfillment processing times and shipping costs (US - Full Color)
• Customer unable to locate Digital Downloads files
• I've received payment but can't find the customer order - Resend IPN
• Direct Fulfillment processing times and shipping costs (Australia - Bond Imaging)

See all 24 articles

Website Publishing

• How do I replace the example logo in my trial account?
• Transferring content to the new Web Page Editor
• How do I setup a Contact Form?
• How to Use your Web Page Editor
• How Do I Activate Commenting for my Blog?
• How do I edit my Contact email links?

See all 35 articles

Other Stuff

Announcements

• ★ Burrell Colour Imaging closing down (US Photographers)
• ★ Welcome to the Fotomerchant Help Desk!