Will the excess yearly subscription fees be refunded?

Great question! The answer is YES!

We will absolutely refund all customers with any surplus payment amounts beyond the closure date of October 15th, 2025. 

Let's cover the questions and concerns around this topic.

• Do I need to do anything to receive my refund?
  •  
    • NO, provided you are happy for us to close your account automatically, on October 15th, we will handle both the account closure and your refund. 
       
• When will the refund be processed?
  •  
    • Refunds are being processed already and will be ongoing until all have been completed.
       
• How long will it take to get my refund?
  •  
    • This can vary depending on who you bank with, as standard it is typically 2-7 days for funds to appear in your account. If after two weeks, you still have not received your refund please  email us using help@fotomerchant.com so that we can check everything processed as expected on our side.
       
• How much money will I be refunded?
  •  
    • This will vary across our users; factors include the dollar value of the plan you were on and the date you paid. Each customer will be refunded for any extra months paid for beyond October 15th, 2025.
• What if I want to cancel my account sooner than October 15th?
  •  
    • You can do this, however, you'll need to connect with the support team for help. Read about the process here.