Frequently Asked Questions

SEO

• SEO Best Practices with Fotomerchant
• Understanding your website SEO Information
• Choosing a Keyword or Keyphrase Theme
• Website Sitemap

Tips & Tricks

• Troubleshooting Image Upload Issues and Speed
• Protecting your website from bots and spam using Google reCAPTCHA
• Speeding up Lightroom uploads
• Can I charge a Service Fee through my account?
• How can I setup a Hidden Gallery?

Contacts & Customers

• Resetting the password for a Contact account
• How to view customer favourites?
• How do I issue a customer refund through Stripe.
• How do I issue a customer refund through PayPal.

Domain Management

• Accessing and Transfering your Fotomerchant registered domain
• How do I use my own domain with a Fotomerchant account?
• Setting up my Fotomerchant Site as a Subdomain
• How do I switch my domain from PhotoMerchant to Fotomerchant?

Account Management

• Am I using Fotomerchant Version 2 or 3?
• Account Hibernation
• How do I cancel my subscription plan
• How do I change my subscription plan?
• Accessing original PhotoMerchant billing details
• How do I access my Billing History and Invoicing?
See all 12 articles

Portfolio Management

• How to Password Protect a Gallery
• How do I manage a gallery's Contact Access setting?
• Managing the Event gallery layout settings (Geneva Theme)
• My Galleries don't Sort correctly on the Live Site
• How do I download the original image I uploaded to Fotomerchant?
• How does image cropping work for direct fulfilment products?
See all 11 articles

Products, Orders & Shopping Carts

• Tiered Pricing
• Moving images from one gallery to another
• Fotomerchant Print Partners for Direct Fulfillment
• What type of paper does Full Color print on?
• Direct Fulfillment processing times and shipping costs (US - Full Color)
• Customer unable to locate Digital Downloads files
See all 26 articles

Website Publishing

• Adding a Favicon
• Adding a third party Custom Form
• Adding links to images or sliders on a web page
• Hide and show web pages on your website Navigation
• Adding social network icons to the Website Footer
• Fotomerchant and SSL
See all 42 articles