Frequently Asked Questions

SEO

• SEO Best Practices with Fotomerchant
• Understanding your website SEO Information
• Choosing a Keyword or Keyphrase Theme
• Website Sitemap

Tips & Tricks

• Troubleshooting Image Upload Issues and Speed
• Protecting your website from bots and spam using Google reCAPTCHA
• Speeding up Lightroom uploads
• Can I charge a Service Fee through my account?
• How can I setup a Hidden Gallery?
• Deactivating or Hiding Web Pages

Contacts & Customers

• How do I reset a Contact's password
• How to view customer favourites?
• How do I issue a customer refund through Stripe.
• How do I issue a customer refund through PayPal.

Domain Management

• Accessing and Transfering your Fotomerchant registered domain
• How do I use my own domain with a Fotomerchant account?
• Setting up my Fotomerchant Site as a Subdomain
• How do I switch my domain from PhotoMerchant to Fotomerchant?

Account Management

• How do I change my subscription plan?
• Accessing original PhotoMerchant billing details
• How do I access my Billing History and Invoicing?
• How do I edit my admin login details?
• Where can I view my website statistics?
• How do I update my Credit Card details?
See all 9 articles

Portfolio Management

• How to Password Protect a Gallery
• How do I manage a gallery's Contact Access setting?
• Managing the Event gallery layout settings (Geneva Theme)
• My Galleries don't Sort correctly on the Live Site
• How do I download the original image I uploaded to Fotomerchant?
• How does image cropping work for direct fulfilment products?
See all 11 articles

Products, Orders & Shopping Carts

• Fotomerchant Print Partners for Direct Fulfillment
• What type of paper does Full Color print on?
• Direct Fulfillment processing times and shipping costs (US - Full Color)
• Customer unable to locate Digital Downloads files
• I've received payment but can't find the customer order - Resend IPN
• Direct Fulfillment processing times and shipping costs (Australia - Bond Imaging)
See all 24 articles

Website Publishing

• How do I add social network icons to the Website Footer?
• Fotomerchant and SSL
• How do I replace the example logo in my trial account?
• Transferring content to the new Web Page Editor
• How do I setup a Contact Form?
• How to Use your Web Page Editor
See all 37 articles