Frequently Asked Questions

Tips & Tricks

• How to copy/paste plain text?
• Click-to-Call links or buttons
• Relative vs Absolute Links
• How to add the code for the Facebook Pixel?
• Troubleshooting Image Upload Issues and Speed
• Protecting your website from bots and spam using Google reCAPTCHA
See all 9 articles

Contacts & Customers

• Creating a contact group
• Creating a contact account for a customer
• Resetting the password for a Contact account
• How to view customer favourites?
• How do I issue a customer refund through Stripe.
• How do I issue a customer refund through PayPal.

Account Management

• How to log out of your Fotomerchant account
• How to log in / Admin interface login
• Am I using Fotomerchant Version 2 or 3?
• How do I cancel my subscription plan
• How do I access my Billing History and Invoicing?
• Editing the login details
See all 9 articles

Portfolio Management

• Creating a Gallery Page
• How do I bulk apply galleries to a gallery category
• Selecting Galleries or Images
• Duplicate a gallery
• How to delete a gallery?
• Viewing image information
See all 24 articles

Products, Orders & Shopping Carts

• Why are my Digital Download orders requiring action?
• Editing a digital license
• Digital Products - Original Image Size
• Why are my Direct Fulfillment orders requiring action?
• Tiered Pricing
• Moving images from one gallery to another
See all 29 articles

Website Publishing

• Scheduling a blog post
• How to preview a blog post?
• How to enable / disable the blog?
• Creating a new blog post
• Creating a web page
• Removing the Fotomerchant Branding
See all 51 articles