How do I cancel my subscription plan

You can close your account at any time from the My Account section of your admin interface.

This will schedule your account for cancellation before the next renewal, but will allow you to continue using the account as per normal in the interim. To check when your next renewal is, visit the My Plan page in your account to view the renewal date at the top of the page.

Fotomerchant does not provide refunds beyond the 30 day money back guarantee for your first subscription payment if you are not satisfied with the service. Please refer to our terms and conditions for further information.

If you are a seasonal photographer and simply wish to take a break from your subscription payments in the off season, Account Hibernation is also an option to prevent your account being deleted permanently after cancelation.

There are currently two different Versions of Fotomerchant. The instructions on how to cancel vary slightly on the two versions, so I've included two sets of instructions below. If you are unsure about which Version of Fotomerchant you are on, you can refer to the article in this link

Cancelling the account on Fotomerchant Version 3
Cancelling the account on Fotomerchant Version 2

 

Cancelling the account on Fotomerchant Version 3 

1. Click on your account name at the top left of the page and select My Account.

FM___My_Account___Details.jpg

2. Scroll to the bottom of the page and hit the Cancel Account button.

FM___My_Account___Details.jpg

3. Follow the prompts to finalise the account cancelation process.

If you don't see the Cancel Account button, it means that your account shows an outstanding amount. In this case you can send us a message to help@fotomerchant.com and we will be happy to look into this for you. 

 

Cancelling the account on Fotomerchant Version 2

1. Click on your account name at the top right of the page and select My Account.

FM___Dashboard.jpg

2. Scroll to the bottom of the page and hit the Cancel Account button.

FM___My_Account___Details.jpg

If you don't see the Cancel Account button, it means that your account shows an outstanding amount. In this case you can send us a message to help@fotomerchant.com and we will be happy to look into this for you. 

 

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