Missing Products in the Shopping Cart

This article covers two topics:

  • Missing Direct Fulfillment Products in the Shopping Cart
  • Missing Digital Products in the Shopping Cart

 

Missing Direct Fulfillment Products in the Shopping Cart

There are two settings that can prevent Direct Fulfillment products from showing up in your shopping cart. These settings are:

  • Restrict Shopping Cart by Image Resolution
  • Restrict Shopping Cart by Image Aspect Ratio

These settings are available in the Store / Settings / Direct Fulfillment section of your admin account.

Toward the bottom of this page you should see the options Restrict the shopping cart by Image Resolution and Restrict the shopping cart by Aspect Ratio.

These features prevent your customers from placing an order for images where the uploaded image file cannot meet the required resolution or aspect ratio of the direct fulfillment products available in a Catalog.

With the option Restrict Shopping Cart by Image Resolution set to YES, your Fotomerchant shopping cart will ensure that only Direct Fulfillment products that can be printed with the image that was uploaded to Fotomerchant is sold. This will avoid needing to upload higher resolution images later on when orders are received.


With the option Restrict Shopping Cart by Image Aspect Ratio set to YES, your Fotomerchant shopping cart will ensure that only Direct Fulfillment products that require no cropping of the original image is sold. This will avoid the need for cropping images all together, so the full image is used for the product.

 

Missing Digital Products in the Shopping Cart

There is one settings that can prevent Digital products from showing up in your shopping cart. This setting is:

  • Restrict Shopping Cart by Image Resolution

This setting is available in the Store / Settings / Digital section of your admin account.

This feature prevents your customers from placing an order for images where the uploaded image file cannot meet the required resolution of the digital products available in a Catalog.

For example with this option set to YES, if the shopping cart is shown for an image that is 2000x2500 in size when uploaded to Fotomerchant, this image is considered to be 5 Megapixels in size. Therefore, the shopping cart for this image will only show Digital products that are less than or equal to 5 Megapixels in size.

With this option set to NO, all Digital products in a Catalog can be ordered for an image of any resolution. As the photographer, you will have the option to upscale or change the image ordered to meet the resolution requirements of the product when ordered.

 

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